Generally your order will be created and dispatched via Australia Post Express Registered Post within 10 business days after receipt of your full payment. You will receive tracking information once your piece is on its way to you.
Please note longer lead times will apply in the lead up to Father’s Day, Mother’s Day and Christmas as these are busy periods, so allow plenty of time.
Yes they can, please contact me if you would like more information.
This is a tricky question to answer! It really will depend on the amount of characters, spaces etc. you would like and the font size. As a general guide smaller charms can have a maximum of 8-9 characters stamped in a straight line, more if stamped on the round. Larger charms can have up to 32 characters including spaces stamped on the round, and up to 17 characters including spaces. Cufflinks can have a maximum of 18 characters including spaces on the round. However please call me or email me so I can make some recommendations.
Yes. Charms on necklaces simply slip onto the chain and can be added at any time. Charms on Bracelets require soldering to keep them secure on your bracelet, so you will need to send your bracelet back to me to add the charm for you. Please contact me to discuss the options available.
Yes! Several chain styles and lengths are available.
Yes! Signature gift bags with ribbon and a gift tag are available for an additional $5.00.
If you have any questions or concerns about your Love Letters Jewellery please contact me personally, as soon as possible.
Yes! My gift certificates are a delightful gift and come beautifully presented, printed on premium paper and in a designer pouch complete with signature Love Letters ribbons. Ideal if you are combining with family or friends to buy a gift of a higher value. Gift certificates start at $50.00, you may select a value of your choice upward from there.
Gift certificates are not redeemable for cash and are valid for 12 months from date of issue.
My standard length of bracelet is 19cm. Some items are available in longer lengths if required. Please ask me.
The standard bangle size is 64cm in diameter. I am able to provide both smaller and larger bangles if required, however this may take a bit longer. Please contact me to discuss your requirements.
No! Love Letters Jewellery is exclusively available here online or via phone order only.
I recommend and use James Threadgold Jewellers at Norwood or Burnside in Adelaide. For repairs outside of Adelaide please refer to your local reputable manufacturing jeweller.
Yes you can! I charge a flat rate of $70.00 for this service, which includes your entire piece being cleaned, polished, letters being re-blackened if necessary as well as your new name being added and postage back to you. If you are planning to add names later on please let me know when you make your order as this will affect how I space your wording.
In the very near future! Customers who keep in touch via Instagram, Facebook and/or our email list will be kept up to date if and when new products and styles are made available.
If for some reason you are unhappy with your order please do not hesitate to contact me. I will always try to work with you to make your piece something you will be completely satisfied with. Please ensure you clearly indicate the exact wording you would like stamped on your jewellery and be thorough when checking all spelling. As your piece is custom made I cannot accept returns if you have made an error with spelling or dates.
Over time Sterling Silver can become tarnished and oxidized or blackened through normal wear, but especially with exposure to seawater, chemicals in pool water, acids in fruit juices or vinegar, shampoos, perfumes and lotions, and sweat and natural oils from our skin.
Acids and alkalis in cleaning products may also damage you jewellery permanently. It is advised to remove your jewellery if you are going to be exposed to these types of products. You should avoid wearing your Love Letters Jewellery when swimming at the beach or pool and when showering to avoid unwanted tarnish and oxidization.
I highly recommend regular polishing with a silver cloth to restore shine and sparkle and keep your piece looking at its best. Your jewellery comes with a complimentary specially treated cotton cleaning cloth for this purpose. A polishing cloth will remove light tarnish and prevent permanent oxidization. You can purchase an additional cleaning cloth from me when you need one for $10.00 including postage within Australia.
If you notice your jewellery starting to look unusually dull or tarnished you can also wash it in warm soapy (phosphate free) water and dry it with a soft cloth or towel.
I do not advise the use of chemical jewellery dips to clean your Love Letters Jewellery. While these products do remove tarnish quickly, they are very strong & may end up damaging the upper layer of your jewellery meaning it will tarnish more quickly and possibly permanently in the future.
You can also return your Love Letters Jewellery to me for re-polishing and re-blacken of the lettering if required for a fee of $45.00 including return Australia Post Express Registered postage within Australia.
At Love Letters Jewellery I personally hand cut, hand stamp and hand polish a unique range of sterling silver charms to add to and personalise an exclusive range of necklaces, bracelets, bangles, key rings and cufflinks.